Online Flower Delivery Terms & Conditions for Marks Gate Florist

Customer Terms & Conditions for Online Flower Delivery

Welcome to Marks Gate Florist. These Terms & Conditions (“Terms”) govern your use of our website and all online flower delivery services offered to customers across Marks Gate and surrounding areas, including nearby communities. By placing an order on our website, you agree to abide by these Terms. Please review them carefully before submitting your order.

1. Scope of Terms

These Terms apply to all individual consumers using the Marks Gate Florist website for the purchase and delivery of floral products and related items. Wherever the term “we”, “our” or “us” is used, it refers to Marks Gate Florist. Wherever “you” or “your” is used, it refers to you as the customer. Our services are available for delivery within Marks Gate and selected surrounding areas as specified on our website during the order process.

2. Order Process

To place an order for flower delivery, you must be at least 18 years old and possess a valid credit or debit card issued by a UK bank. The order procedure consists of the following steps:

• Product Selection: Choose your desired products by adding them to the online shopping basket.
• Personal Details: Enter required delivery and contact information, ensuring accuracy for both sender and recipient.
• Order Review: Review your basket for correctness of all details and items.
• Order Placement: Submit your order by clicking ‘Place Order’ and making a payment using an approved payment method.
• Order Confirmation: You will receive an email confirming your order. This confirms our acceptance and the creation of a binding contract for the supply and delivery of the ordered products.

It is your responsibility to provide accurate and complete delivery information. Marks Gate Florist is not liable for delayed or failed delivery due to incorrect or incomplete information provided during the ordering process.

3. Product Availability

All products are subject to availability. If, for any reason, an item is unavailable (due to seasonal availability or unforeseen supplier issues), we reserve the right to substitute with flowers or products of equal or greater value and similar style and quality. We will make all reasonable efforts to notify you of significant substitutions, especially for bespoke or personalised requests.

4. Pricing & VAT

All prices on our website are quoted in pounds sterling (£) and are inclusive of VAT where applicable unless stated otherwise. Delivery charges are displayed separately and added at checkout based on the delivery postcode or area.

We reserve the right to update prices, delivery charges, or promotional offers at any time. The price paid will be the price displayed at the time your order is confirmed and payment is processed.

5. Payment Methods

Payment for all orders must be made in full at the time of order. We accept most major UK credit and debit cards as specified at checkout. All transactions are processed securely, and your payment details are encrypted and handled following current industry standards.

If payment is declined or there are issues with authorisation, your order will not be processed and you will be notified promptly.

6. Deliveries

We deliver flowers and gifts throughout Marks Gate and surrounding areas. Delivery options, times, and prices may vary depending on location and product chosen. Full details of our delivery services, including areas covered and delivery timeframes, are available at checkout.

We aim to deliver all orders on the requested date; however, delivery times are not guaranteed and may vary due to factors beyond our control, such as adverse weather or traffic conditions. In the rare event that we are unable to meet the agreed delivery date, we will notify you as soon as possible and offer alternative arrangements where feasible.

Please ensure someone is available at the delivery address to accept the flowers. Where no one is available, we may follow your specific instructions (e.g., leave with neighbour, leave in a safe place) or take reasonable steps (e.g., attempt redelivery or leave a delivery card). We do not accept liability for orders left unattended per your instructions.

7. Cancellations & Amendments

If you wish to cancel, amend, or postpone your order, please contact us as soon as possible. Cancellations and changes can only be made prior to the order being prepared or dispatched for delivery. To maximise your chances of a successful amendment, notify us at least 24 hours before the scheduled delivery date. During peak periods (e.g. Valentine’s Day, Mother’s Day, Christmas), longer notice may be required.

Where cancellation is requested in time, you will receive a full refund to your original payment method. Orders that have already been prepared or dispatched cannot be cancelled or amended, and may still be delivered and charged accordingly.

8. Returns & Complaints

Fresh flowers are perishable; therefore, our returns policy is subject to special terms. If you are unhappy with the delivered flowers or products due to quality or service issues, please contact us within 24 hours of delivery, providing photographs and order reference when possible. We will investigate and, where appropriate, offer a replacement or refund at our discretion.

We are unable to accept returns of perishable items unless they are found to be faulty or not as described. Non-perishable items (such as vases or gifts) may be returned in their original, unused condition within 14 days of receipt subject to statutory rights.

9. Personal Messages & Customisation

Where you add a personal or custom message to your order, you are responsible for ensuring that your message does not contain offensive, unlawful or inappropriate content. We reserve the right to refuse orders or edit messages deemed to breach these requirements.

10. Liability & Limitation

Marks Gate Florist is committed to ensuring high-quality service and products. Our liability in contract, tort (including negligence), or otherwise arising in connection with these Terms is limited to the purchase price paid for the product(s) in question.

• We do not accept liability for any indirect, special, or consequential loss or damage resulting from your use of or inability to use our service.
• We do not guarantee the lifespan of fresh flowers beyond their typical period of freshness, which depends on the product, the conditions at the recipient’s address, and subsequent care.
• We are not liable for failure to perform any obligation under these Terms if such failure is caused by circumstances beyond our reasonable control (force majeure), such as natural disasters, strikes, or transportation failures.

11. Intellectual Property & Website Use

All content, images, and branding on the Marks Gate Florist website remain the property of Marks Gate Florist. You may not copy, reproduce, or use our material for commercial purposes without our written consent. You may view, print, and download material for your own personal and non-commercial use only.

12. Privacy & Data Protection

By using our website and services, you agree to the processing and storage of your personal data in accordance with UK data protection laws. Personal information is processed primarily for the purpose of fulfilling your order, managing your account, and providing you with requested services.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.

14. Changes to Terms & Conditions

Marks Gate Florist reserves the right to update or change these Terms at any time as required by law or to comply with changes in our business operations. The revised Terms will be posted on our website and will apply from the date of posting. We encourage you to review these Terms periodically before placing further orders.

15. General Provisions

• If any part of these Terms is found to be invalid or unenforceable by a court, the rest of the Terms will remain in force.
• Our failure to exercise or enforce any right does not constitute a waiver of such right.
• These Terms constitute the entire agreement between you and Marks Gate Florist in respect of online purchases and supersede any previous agreements or communications.

16. Applicability

These Terms & Conditions apply to all customers purchasing online flower delivery services from Marks Gate Florist for delivery within Marks Gate and nearby postcode areas.

Thank you for choosing Marks Gate Florist for your floral gifting needs. We look forward to serving you.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Marks Gate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Marks Gate.

For assistance with orders, returns or account queries, please fill out the Contact Us form.