Returns, Refunds and Complaints at Marks Gate Florist
Your Marks Gate Florist Fresh Flowers Guarantee
As a trusted local florist, Marks Gate Florist is dedicated to serving the households and businesses of Marks Gate with only the freshest, highest-quality flowers. We stand behind our flower guarantee—we want every customer to enjoy exceptional blooms that look beautiful and last longer. Our returns, refunds, and complaints policies are designed to ensure your complete satisfaction and peace of mind with every order.
Damaged-on-Arrival Policy
We take every measure to ensure your flowers arrive in perfect condition. However, on rare occasions, items may be damaged during transit or handling. If your flowers or gift arrive damaged, we ask that you notify us as soon as possible—preferably within 24 hours of receipt. To help us understand the problem and resolve it quickly, providing a clear description and photo of the damage will be very helpful.
Once your claim is assessed and accepted, we will offer a replacement or a full refund in accordance with our policy. Your satisfaction is our top priority, and we aim to sort all damaged-on-arrival issues promptly and fairly.
Freshness Window Guarantee
Our fresh flowers guarantee means that every Marks Gate Florist bouquet should remain vibrant and healthy for a minimum of 5 days from delivery, provided they are cared for according to our care instructions. If your flowers do not meet this freshness standard—showing signs of wilting, drooping, or other issues within this window—please get in touch with us. We’re committed to upholding our reputation as a trusted florist in Marks Gate and will work quickly to address any problems with your order’s longevity or appearance.
Refund or Replacement Options
Our aim is to ensure you enjoy your Marks Gate Florist purchase. In the event your flowers are damaged on arrival or fail to meet our strict freshness standards, you have the choice of:
- Replacement: We will send you a fresh replacement bouquet as soon as possible, free of charge.
- Refund: If you would rather, we can process a full or partial refund to your original payment method, depending on the nature of the problem.
When making a claim, we kindly ask for a photo of the items and a brief description of the issue, so we can both verify and resolve your request as smoothly as possible.
Complaints Process
Your experience with Marks Gate Florist is very important to us, and we’re always here to help if you have any concerns or feedback. If you are unhappy with your order, our service, or any aspect of your experience, please reach out to us promptly. We encourage constructive feedback, as it helps us continually improve our services throughout the Marks Gate area.
Upon receiving your complaint, a dedicated member of our team will review the issue thoroughly and respond with a proposed resolution—usually within two business days. Our process is always friendly, fair, and focused on making sure you are satisfied. If you have additional questions or concerns after your case is reviewed, we’re happy to discuss further or escalate your complaint for a final resolution.
Marks Gate's Trusted Local Florist
Marks Gate Florist is proud to be the local florist of choice, serving households and businesses across the Marks Gate community. Our commitment to fresh flowers, customer care, and clear policies means you can order with total confidence—knowing your satisfaction is at the heart of everything we do.
